22M Construction String Lights LED String Work Lights with hook Outdoor Security Lights for Garden Backyard Garages Construction

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FAQ

1.What is the warranty period ? During the warranty period, how to deal with the broken products?    

--Our warranty is 1-2 years, the quality of products damaged during the warranty period, free replacement of new products.

1. Can you do shipping by DDP ? and what’s  the cheapest transportation ?

-- Yes, we can do DDP, the goods can be deliveried to your address,

And the cheapest shipping transportation is by sea or DDP and based on the goods quantity.

2. Can i get the sample to check and test the quality before order ?

-- Yes, it’s no problems for samples from us

3. What’your products’ competitive edge?

-- The competitive advantages of our products are : CE/ROHS/UL/SAA test, high quality, long use, quality assurance, support customization, high repurchase rate, zero complaints.

4. Could you recommend your best-selling styles ?

-- Yes, we have many styles are popular on the markets, we will send the more details information to you for choosing.

5. Do you have whatsapp /wechat no ? can we chat on whatsapp/wechat

-- Yes, it’s ok and talk on wahtsapp and wechat

6. Do you have any stocks for your products/these items?

-- we have stocks for these items, we can ship them to you within 3-5days

--we don’t have stocks for these items, but the production are fast, it can catch your requirements time.

7. Can i get one free sample ?

-- Yes, you can test samples for free, we just charge on your the shipping fee,  

8. Can I have a sample order for led light?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

9. What about the lead time?

A: Sample needs 3-5 days, mass production needs 10-15 days.

10. Do you have any MOQ limit for led light order?

A: Low MOQ, 1 piece for sample checking is available.

11. How do you ship the goods and how long does it take to arrive?

A: We usually ship by sea, it takes around 30-50 days to arrive. Airline and DHL, UPS, FedEx or TNT is also optional.

12. How to proceed an order for led light?

A: Firstly, let us know your requirements or application.

Secondly, we quote according to your requirements or our suggestions.

Thirdly, customer confirms the samples and places deposit for formal order.

Fourthly, we arrange the production.

13. Is it OK to print my logo on led light product?

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

14: Do you offer guarantee for the products?

A: Yes, we offer 1-2 years warranty to our products.

15: How to deal with the faulty?

A: Firstly, our products are produced in strict quality control system and the defective rate will be less

than 0.2%.

Secondly, during the guarantee period, we will send new lights with new order for small quantity. For

defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.